11crickex FAQ – Account, Deposit and Withdrawal Questions

Question 1

Can I only withdraw to a wallet registered in my own name?

Accepted Answer

Yes, at 11crickex you must use a wallet or bank account registered in your own name to make a withdrawal. Withdrawals to someone else's bKash, Nagad or Rocket number are not accepted. This rule is in place to keep your account secure and to prevent misuse by third parties.

Question 2

I submitted a withdrawal request but the money hasn't arrived — what should I do?

Accepted Answer

11crickex normally processes withdrawal requests within 10–45 minutes. If more time has passed, first check whether the status of your request is "Pending" or "Processing". If it has been stuck on pending for a long time, contact live chat — support is available in Bengali. If the request was made from an unverified account or with an incorrect number, processing may be delayed.

Question 3

How long does a withdrawal to bKash usually take?

Accepted Answer

Withdrawals from 11crickex to bKash are usually completed within 10 to 45 minutes. The same timeframe applies to Nagad, Rocket and Upay. Bank transfers may take a bit longer due to the nature of the banking process. There may be a slight delay during peak hours, but the maximum wait is 45 minutes.

Question 4

Can bonus money be withdrawn? How much do I need to bet first?

Accepted Answer

Yes, bonus money can be withdrawn, but you must meet the wagering requirement first. The wagering requirement for the 11crickex welcome bonus is 20 times the bonus amount. For example: a ৳1,000 deposit gives a 120% bonus of ৳1,200 — to withdraw it you need to place a total of ৳24,000 (৳1,200 × 20) in bets. Once the wagering is complete, the bonus balance becomes withdrawable.

Question 5

Can I make a withdrawal at night or on weekends?

Accepted Answer

Yes. 11crickex offers withdrawals seven days a week, 24 hours a day. You can submit a request at night or on public holidays and it will be processed within the same 10–45 minutes. For bank transfers, it may take slightly longer depending on the bank's own operating hours.

Question 6

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal limit at 11crickex is ৳500. Whether you withdraw via bKash, Nagad, Rocket, Upay or bank transfer, this minimum amount is the same for all methods. The system will not accept a withdrawal request for less than this amount, so make sure your balance is at least ৳500 before submitting a request.

Question 7

What do I do if I forget my password?

Accepted Answer

On the 11crickex login page, click the "Forgot password?" option. Enter the mobile number or email address used during registration and an OTP will be sent to you. Verify your identity with that OTP and then set a new password. If you no longer have access to that number or email, contact the support team via live chat.

Question 8

Can a player open more than one account?

Accepted Answer

No, according to 11crickex rules each player may only hold one account. Opening multiple accounts using the same name, mobile number, email or device is strictly prohibited. If detected, all accounts may be closed and balances may be forfeited. See the full terms and conditions for details.

Question 9

What information is required to sign up at 11crickex?

Accepted Answer

During registration you will generally need to provide your full name, mobile number, email address and a strong password. You may also be asked for your date of birth for age verification. Note that the minimum age to play at 11crickex is 21+. Provide accurate and genuine information, as your identity will be checked at the time of withdrawal.

Question 10

What types of characters can be used in a username and password?

Accepted Answer

Usernames are generally created using a combination of English letters and numbers; special characters may be limited. Passwords should be at least 8 characters long — combining uppercase letters, lowercase letters, numbers and special characters makes them more secure. Avoid simple passwords such as your date of birth or "123456".

Question 11

Will there be any problem logging in from a new phone or device?

Accepted Answer

No, you can log in to the same 11crickex account from any device. However, for security reasons, OTP verification may be required the first time you log in from a new device. The same credentials work whether you use the Android or iOS app. Make it a habit to log out from the app or browser to protect yourself from suspicious activity.

Question 12

What payment methods can be used to deposit money at 11crickex?

Accepted Answer

At 11crickex you can deposit using bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank are generally supported. Mobile banking methods are fast and easy to use, which is why most Bangladeshi players prefer them.

Question 13

What is the minimum deposit required to play slots?

Accepted Answer

The minimum deposit to play any game at 11crickex — slots, live casino or sports betting — is ৳500. This limit is the same for all payment methods. A 120% bonus is available on your first deposit, up to a maximum of ৳8,000 — so a ৳500 deposit adds ৳1,100 (৳500 + ৳600 bonus) to your balance.

Question 14

How do I deposit at 11crickex using bKash?

Accepted Answer

After logging in to your account, go to the deposit option and select bKash. You will be given an 11crickex payment number. Open your bKash app, go to the "Payment" option, send the amount to that number and use the transaction ID as the reference. Your balance will be updated within a few minutes. The minimum amount to send is ৳500.

Question 15

Is the process for depositing with Nagad the same as with bKash?

Accepted Answer

Yes, the process is much the same. On the 11crickex deposit page, select Nagad, make a "Payment" from the Nagad app to the number provided, and keep the transaction ID. If needed, you can share the transaction ID with support and the balance can be added manually. A minimum of ৳500 applies.

Question 16

Will the balance appear immediately after making a deposit?

Accepted Answer

Deposits made via bKash, Nagad, Rocket and Upay are generally reflected in the balance within a few minutes. Bank transfers may take a little longer. If more than 15 minutes have passed and the balance has not been updated, contact 11crickex live chat support with your transaction ID.

Question 17

What are the basic rules of Baccarat — for complete beginners?

Accepted Answer

Baccarat is a card game where you bet on one of two sides: "Player" or "Banker". The side whose cards add up closest to 9 wins. 10, J, Q and K have a value of zero; A has a value of 1. If the total is a two-digit number, only the last digit counts (for example, 15 = 5). You can play Baccarat with a live dealer at 11crickex in a real-feel environment.

Question 18

Can live casino be played on mobile? How is the quality?

Accepted Answer

Yes, the 11crickex live casino can be fully enjoyed on mobile. Live dealer games can be played through the app on both Android and iOS. Video streaming quality is HD on a good mobile data or Wi-Fi connection. On a slower connection it may take a little longer for the game to load, so a minimum 4G connection is recommended.

Question 19

How do live dealer games actually work?

Accepted Answer

In a live dealer game, a real dealer runs the game from a studio via live video stream. You see the cards or roulette wheel on your screen and place bets through the interface. Live games from well-known studios such as Evolution, Pragmatic Play Live and Ezugi are available at 11crickex. The entire process happens in real time, so the experience is much like being in an actual casino.

Question 20

Are Teen Patti and Andar Bahar available at 11crickex? How are they played?

Accepted Answer

Yes, both Teen Patti and Andar Bahar are available at 11crickex. Teen Patti is a popular South Asian three-card game — the best hand wins. In Andar Bahar, a "Joker" card is revealed and you bet on whether a matching card will appear on the "Andar" (inside) or "Bahar" (outside) side first. Both are simple, fast-paced games and are very popular among Bangladeshi players.

Question 21

Can I speak to a dealer in Bengali in the live casino?

Accepted Answer

Most live dealer studios operate in English, though some tables have Bengali- or Hindi-speaking dealers. The 11crickex support team itself provides service in Bengali 24/7. If you have questions about game rules or any technical issues, you can chat in Bengali, which is helpful for new Bangladeshi players.

11crickex FAQ — All Your Questions Answered in One Place

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Account Questions

Deposits

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