11crickex's commitment to responsible gaming
Betting and casino games are a form of entertainment — but to make sure they never become a problem, 11crickex is ready to provide you with the right information, effective tools, and round-the-clock support.
Why responsible gaming matters
11crickex believes that online betting and gaming is enjoyable only when done with full awareness. From cricket betting to live casino — every game should be an entertainment experience, not a source of financial or mental stress.
Our Terms and Conditions clearly state that to open an account at 11crickex and participate in any betting or gaming activity, a user must be at least 21 years old. This age limit is strictly enforced and is non-negotiable.
Gambling problems can affect anyone's life. Financial pressure on the family, the uncertainty of daily life, or attempts to find temporary relief from stress can lead many people to rely on betting — which is harmful in the long run. Recognising this situation and seeking help in time is very important.
At 11crickex we are committed to your privacy. In accordance with our Privacy Policy, user information is kept secure and responsible gaming-related communications are handled with complete confidentiality.
Self-control tools
11crickex gives you the ability to manage your own gaming habits. Use the tools below to stay in control.
Set deposit limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Cool-off period
If you want to take a break for a few days, temporarily suspend your account — from 24 hours up to 6 weeks.
Self-Exclusion
If you feel betting is getting out of control, choose long-term self-exclusion. Once activated, the account cannot be reopened before the specified period ends.
Session time limits
Set a maximum duration for each gaming session. When the time is up, a warning will automatically be shown and the session will end.
Activity history
Review your betting and gaming history regularly. You can see how much time and money has been spent.
Account security
Use a strong password and security settings to prevent unauthorised access. Contact our live chat for assistance.
Recognise the warning signs of a problem
If any of the following apply to you or someone you know, it is important to seek help promptly:
- You keep thinking about betting more to recover money you have lost.
- You are hiding your betting activity from family or friends.
- You are using money meant for household expenses or debt repayment for betting.
- You feel restless or irritable when you are not betting.
- You are prioritising betting over work, studies, or family responsibilities.
- You have tried to stop multiple times but have not been able to.
- Your mood swings based on betting outcomes — high excitement after a win, deep disappointment after a loss.
These signs are not a sign of weakness — they indicate a real problem for which help is available and necessary.
Check yourself
Think about the past few weeks and answer the questions below. If the answer to more than one question is "yes", talk to the 11crickex support team.
Think honestly about each question — this list is only for your own awareness.
Ways to get help
Seeking help takes courage. You or your loved one can get support through any of the following.
11crickex Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us directly on live chat for any help related to self-exclusion or setting limits.
Email support
Write to us by email for confidential support. Our team will respond in Bengali and provide advice based on your situation. Email address: [email protected]
Family and friends
Talk to a trusted family member or friend. Being able to share your problem makes finding a solution much easier — support from someone close is very effective.
Professional counsellors
Visit a mental health specialist or counsellor. Many government and private hospitals in Bangladesh have mental health departments where you can receive confidential advice.
Support groups
There are social organisations and groups in Bangladesh that work on gambling addiction. Contact them with someone you know — you do not have to face this alone.
Our FAQ section
For answers to more questions about responsible gaming, visit our FAQ section — you will find detailed information there.
11crickex's commitment
11crickex believes that creating a healthy gaming environment is not only the player's responsibility — it is equally the platform's responsibility. That is why we have implemented technology and policies that ensure the safety of our users.
We strictly prohibit anyone under the age of 21 from opening an account or participating in betting. Age is verified at the time of registration, and in cases of doubt, an account is restricted until the identity verification process is complete.
Our support team understands the language and circumstances of Bangladeshi users. If signs of a problem are noticed in a user's behaviour, our team proactively reaches out to them. This is not a punishment — it is an act of care.
You can learn more about our values and mission on our About 11crickex page. We believe a long-term relationship is only possible when built on user trust and safety.
Remember: Betting is a form of entertainment — not a way to earn a living. Never bet what you cannot afford to lose. And always remember — seeking help is a sign of strength, not weakness.