11crickex Privacy Policy
This document provides a full description of how the personal information collected when you register and use the 11crickex platform is processed, stored, and kept secure.
This privacy policy ("Policy") applies to the 11crickex platform and its related services. When you register, log in, or use any service on 11crickex, you are considered to have accepted the terms of this Policy. Our Terms and Conditions and this Privacy Policy complement each other.
1. Definitions and Introduction
The meanings of certain specific terms used in this document are clarified below:
1.1 Key Terms
- "Platform" — The 11crickex website, app, and related digital services.
- "User" — Any person who has created a registered account on this platform or is using its services.
- "Personal Information" — Any information through which a person can be identified, directly or indirectly.
- "Processing" — Any activity involving the collection, storage, modification, use, or deletion of personal information.
- "Third Party" — Any entity or organisation other than 11crickex and the user.
1.2 Scope of the Policy
This Policy applies only to information collected within the 11crickex platform. Any third-party website or service operates under its own privacy policy, and 11crickex is not responsible for those.
2. Data Collection
11crickex collects user information in two main ways — information provided directly by the user, and information collected automatically while using the platform.
2.1 Information Provided Directly by the User
The following information is collected during registration and account management:
- Full name and date of birth (for age verification — the platform is for users aged 21+ only).
- Email address and mobile number.
- Password (stored in encrypted form; it cannot be read in plain text under any circumstances).
- National ID card or passport details (as part of the identity verification or KYC process).
- Payment information — details required for transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
2.2 Automatically Collected Information
When you use the platform, the following information is recorded automatically:
- IP address and device identifier information.
- Browser type, operating system, and screen resolution.
- Login time, session duration, and navigation patterns on the platform.
- Game play history and betting activity logs.
- Information collected through cookies and similar tracking technologies (see Section 6 for details).
11crickex collects only the information that is strictly necessary to operate its services. It is our policy to avoid collecting unnecessary personal information.
3. Purpose of Data Use
Collected information is used only for the legitimate purposes listed below:
3.1 Account and Service Management
- Completing the registration process and ensuring account security.
- Login verification and assistance with password recovery.
- Processing deposit and withdrawal transactions.
- Correctly providing bonuses, promotions, and VIP benefits.
3.2 Security and Fraud Prevention
- Detecting attempts to open multiple accounts from a single device or person.
- Conducting KYC verification to prevent money laundering and financial fraud.
- Monitoring unusual or suspicious transactions.
- Keeping data transmission secure through SSL encryption.
3.3 Customer Support and Communication
- Verifying information to provide support via 24/7 live chat and email.
- Sending important notifications related to your account.
- Informing you about policy changes or service updates.
3.4 Service Improvement
- Analysing and improving the user experience on the platform.
- Quickly identifying and resolving technical issues.
- Improving the overall quality of the betting and gaming experience.
4. Data Storage and Security
11crickex treats the security of user data as its highest priority. Data is stored using a combination of modern technical and administrative measures.
4.1 Technical Security Measures
- All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
- Stored data is protected with AES-256 or equivalent encryption.
- Two-factor verification (OTP) is in place for account access.
- Regular security audits and vulnerability assessments are conducted.
4.2 Administrative Security Measures
- Only authorised staff can access specific personal information.
- All data access activities are logged and reviewed regularly.
- Staff receive regular training on data security.
4.3 Retention Period
Data for active accounts is retained for the duration of the service. Even after an account is closed, certain data may be kept for a defined period as required by legal obligations and the need to maintain financial records.
5. Sharing Data with Third Parties
11crickex does not sell users' personal information to any third party for commercial purposes. However, specific information may be shared in the limited circumstances below:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, and banks) receive the minimum information necessary to complete transactions. Game software providers receive session information needed to operate games, but do not receive identity-related information.
5.2 Legal Obligations
11crickex may be required to provide information in response to a valid legal order from a government authority or law enforcement agency. In such situations, only the information specified in the order will be provided.
5.3 Contractual Obligations of Third Parties
All third parties with whom information is shared must agree by contract to comply with 11crickex's privacy standards. They may use this information only for the specified purpose, and using it for any other purpose is prohibited.
6. Cookies and Tracking Technology
The 11crickex platform uses cookies and similar technologies, which help improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning correctly.
- Functional Cookies: Used to remember user preferences (such as language and display settings).
- Analytics Cookies: Used to collect platform usage statistics, which help improve the quality of the service.
6.2 Managing Cookies
You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform. For more information on managing cookies, visit our FAQ page.
7. User Rights
Every user registered on the 11crickex platform has certain rights regarding their own information.
7.1 Right to Access Information
You may request to know what information 11crickex holds about you. To make this request, contact customer support via live chat or email.
7.2 Right to Correct Information
You have the right to request a correction if any information stored in your account is inaccurate or incomplete. Many details can be updated directly from your account profile.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations and the need to keep financial records.
7.4 Right to Data Portability
In certain circumstances you may request your information in a structured, machine-readable format.
7.5 Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly for marketing communications.
8. Account Closure and Data Deletion
If you wish to permanently close your 11crickex account, please contact our support team via 24/7 live chat or email. Account closure requests are verified before being processed.
Before closing your account, make sure all pending withdrawals have been completed and that there are no active bonuses or VIP rewards. It may not be possible to recover your balance after the account is closed.
After an account is closed, identity-related information is deleted as soon as possible. However, financial transaction records are retained for a defined period to meet legal and regulatory obligations.
9. Privacy of Minors
The 11crickex platform is strictly for persons aged 21+. We do not intentionally collect information from any minor.
The registration process includes an age verification step. If it comes to our attention that information from a person under 21 has been collected for any reason, that account will be closed immediately and the relevant information will be deleted. More details on minor protection and parental controls can be found in our Responsible Gaming guidelines.
10. Policy Changes
11crickex may update this privacy policy from time to time to keep it in line with changes to its services, technology, or legal requirements.
10.1 Notice of Changes
- Users will be notified at their registered email address about any significant changes.
- The updated version of the policy will be published on the platform with the date of the update.
- If you continue to use the platform after changes are made, that will be considered as acceptance of the new policy.
10.2 Previous Versions
If you need to view a previous version of the policy, please contact customer support. We can provide archived copies of the last few versions.
11. Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact the 11crickex support team through the following:
Contact Methods
- Live Chat: Use the 24/7 live chat available on any page of the platform — support is available in both Bengali and English.
- Email: [email protected]
For privacy-related requests, please contact us using your registered email or mobile number for identity verification.